Privacy Policy – How Club PK Protects Your Data

1 Introduction

This Privacy Policy applies to Club PK, the online gaming platform operated at clubpk.onl. It describes how Club PK collects, uses, stores and protects the personal information of players and visitors who use the platform.

By registering an account on Club PK, depositing funds, or using any service offered on the platform — including Casino, Slot Games, Fish Games, Bingo and Sports Betting — you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms and Conditions, which together form the complete agreement between you and Club PK regarding your use of the platform. If you have any questions about how your data is handled, you can contact us at the details provided in Section 14.

2 Information We Collect

Club PK collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from payment processors when you make deposits or withdrawals.

Information you provide directly:

• Registration details — full name, date of birth, email address, phone number and chosen username when you create your Club PK account.
• Identity verification documents — government-issued ID, CNIC or passport copies submitted to verify your age and identity before withdrawals are processed.
• Payment information — JazzCash or Easypaisa mobile wallet numbers, Raast IDs, bank account details or card numbers used for deposits and withdrawals in PKR. Full payment credentials are processed securely and are not stored in plain text.
• Support communications — messages, emails or chat transcripts when you contact Club PK's customer support team.

Information collected automatically:

• Device and browser data — IP address, device type, operating system, browser type and version, screen resolution and language settings.
• Usage data — pages visited, games played, session duration, click patterns, deposit and withdrawal history, and bonus activity on your account.
• Location data — approximate geographic location derived from your IP address, used to ensure the platform is accessed appropriately.
• Cookies and similar technologies — session identifiers, preference cookies and analytics data as described in Section 8.

3 How We Use Your Data

The personal information Club PK collects is used for specific, clearly defined purposes. We do not use your data in ways that go beyond what is reasonably necessary to operate the platform and serve your needs as an account holder.

Club PK does not use automated decision-making or profiling in ways that produce significant legal or similarly significant effects on individuals without human review. Gaming recommendations and promotional offers may be tailored to your activity on the platform, but these do not constitute automated decisions that affect your rights.

4 Legal Basis for Processing

Club PK processes your personal data on the following legal grounds depending on the specific activity involved:

• Contractual necessity — processing your registration information, handling deposits and withdrawals in PKR, and operating your account are all necessary to fulfil the agreement between you and Club PK.
• Legitimate interests — fraud prevention, platform security, responsible gaming monitoring and internal analytics are conducted on the basis of Club PK's legitimate interest in operating a safe and sustainable platform.
• Consent — sending you promotional emails, bonus notifications or marketing communications is done only where you have actively opted in. You may withdraw this consent at any time.
• Legal obligation — identity verification and retention of transaction records may be required to comply with applicable anti-money laundering or financial regulations.

5 Sharing Your Data

Club PK does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data may however be shared in the following limited and specific circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the transaction details necessary to process your PKR deposits and withdrawals. These parties handle payment data under their own privacy and security standards.
• Identity verification providers — third-party services used to verify your CNIC or other identity documents during the account verification process receive only the data necessary to complete that verification.
• Technology and hosting partners — infrastructure providers that host Club PK's platform may have access to server-level data as part of their hosting services. These partners are bound by confidentiality obligations.
• Legal and regulatory requirements — Club PK may be required to disclose personal data in response to a valid legal request, court order or where disclosure is necessary to prevent fraud, protect the safety of users, or comply with applicable law.

6 Data Retention

Club PK retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow for the resolution of any disputes, the processing of any pending transactions and compliance with record-keeping requirements.

• Active accounts — all registration, transaction and activity data is retained for the duration your Club PK account remains open.
• Closed accounts — following account closure, core account and transaction records are retained for a minimum period necessary to meet internal audit requirements and resolve any outstanding matters.
• Identity documents — verification documents such as CNIC copies are retained for the period required after your last transaction to meet anti-money laundering record-keeping standards.
• Support communications — customer support records are kept for a reasonable period after the issue is resolved, to allow for follow-up and quality review purposes.

Once personal data is no longer required for its original purpose and no retention obligation applies, Club PK securely deletes or anonymises that data. Anonymised and aggregated data — from which individuals cannot be identified — may be retained indefinitely for statistical and platform improvement purposes.

7 Security Measures

Protecting your personal data is a priority for Club PK. We apply a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction or disclosure of your information.

• Encryption in transit — all data exchanged between your browser and Club PK's servers is protected using industry-standard Transport Layer Security (TLS) encryption.
• Encrypted storage — sensitive data including identity documents and payment details is stored in encrypted form within secured server environments.
• Access controls — access to personal data within Club PK's internal systems is restricted to authorised personnel who require it to carry out their job functions. Access is logged and monitored.
• Account security — your Club PK account is protected by your personal password. You are responsible for keeping your credentials confidential. Club PK will never ask for your password via email, chat or telephone.
• Fraud monitoring — automated and manual review processes monitor account activity for patterns consistent with fraud, identity theft or account takeover attempts.

While Club PK takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your account and to log out when using shared devices.

8 Cookies & Tracking Technologies

Club PK uses cookies — small text files stored on your device — and similar technologies to provide core platform functionality, improve user experience and understand how the platform is used. Below is a summary of the types of cookies used on Club PK:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without breaking core platform features.
• Functional cookies — remember your preferences such as language settings, game display preferences and whether you have acknowledged certain notices on the platform.
• Analytics cookies — collect anonymised information about how visitors use Club PK, including which pages are most visited, how long sessions last and where users navigate from. This data is used to improve the platform and is not linked to your personal identity.

Club PK does not use third-party advertising cookies or allow external advertising networks to track your behaviour across other websites through Club PK pages. You can manage cookie settings through your browser preferences, though disabling strictly necessary cookies may affect your ability to use the platform.

9 Your Rights

As a Club PK account holder, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, contact Club PK using the details in Section 14. We will respond to all valid requests within a reasonable timeframe.

• Right of access — you can request a copy of the personal data Club PK holds about you, including your registration information, transaction history and any identity documents on file.
• Right to rectification — if any personal information held by Club PK is inaccurate or out of date, you can request that it be corrected. Some updates can be made directly within your account settings.
• Right to erasure — in certain circumstances you may request that Club PK deletes your personal data. This right is subject to any legal retention obligations that require us to keep certain records for a minimum period.
• Right to restrict processing — you can ask Club PK to limit how your data is used in certain situations, for example while a dispute about its accuracy is being resolved.
• Right to data portability — you may request that certain personal data you have provided to Club PK be made available to you in a structured, commonly used electronic format.
• Right to withdraw consent — where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10 Children's Privacy

Club PK is strictly an adults-only platform. Our services are not directed at, and are not intended to be used by, anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

If Club PK becomes aware that an account has been registered by or on behalf of a person under the age of 18, that account will be suspended immediately and any associated personal data will be deleted. If you believe a minor has registered an account on Club PK, please contact us immediately using the details in Section 14.

11 Third-Party Services

Club PK's platform may reference or connect to third-party payment services such as JazzCash, Easypaisa and Raast as part of the deposit and withdrawal process. These third-party services operate under their own privacy policies and terms of service, which are independent of this Privacy Policy.

Club PK is not responsible for the privacy practices of third-party payment processors or any other external service. When you initiate a JazzCash or Easypaisa transaction, for example, that transaction is processed directly by those platforms and is subject to their own privacy and security policies in addition to Club PK's handling of your payment request.

We encourage you to review the privacy policies of any third-party services you use in connection with your Club PK account. Club PK does not embed third-party social media widgets, tracking pixels or advertising tags that send your personal data to external platforms.

12 Marketing Communications

Club PK may send you information about bonuses, promotions, new games and platform updates by email or SMS. We will only send marketing communications where you have opted in to receive them during registration or through your account settings.

• You can opt out of marketing communications at any time by adjusting your preferences within your account settings or by contacting Club PK support.
• Opting out of marketing communications does not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications and important account security alerts — which are sent regardless of your marketing preferences.
• Players who have set a self-exclusion on their account will not receive any marketing communications for the duration of their exclusion period, in line with our Responsible Gaming commitments.

13 Changes to This Privacy Policy

Club PK may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements in our data protection practices. When material changes are made, we will notify active account holders via the email address registered on their accounts and update the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how Club PK handles your personal data. Continued use of Club PK following notification of any updates constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Club PK handles your personal data, you can reach our team through the following channel:

For questions about your account, deposits, withdrawals or game-related issues, please visit our FAQ page. For information about our responsible gaming tools and self-exclusion options, visit our Responsible Gaming page.